Practice Team

Practice Management

Mrs Caron Tremaine-Tucker – Female

The Practice Manager is responsible for the efficient administration of the Practice. Our aim is to provide expert and friendly personal health care for you and your family. Your suggestions and ideas are always welcome either in person or over the telephone to the Practice Manager or via the suggestions box in reception.

Susan Norris – Female
Human Resource Lead

Administration

Mrs Janet Turner – Female
Mrs Janet Turner is our Admin/Secretarial lead, if you have any administrative queries please contact her.

Mrs Lynn Clements – Female
Mrs Lynn Clements is also a Phlebotomist, although you will also find her doing administrative and Reception tasks.

Miss Zoe Shute – Female
Zoe Shute is our Coding Clerk and codes letters received from Hospital and sent electronically, you will also find her doing secretarial tasks.

Miss Laura Head – Female
Laura is our Administrator/Prescription Clerk.

Joy Ward – Female
Joy is our Prescribing Clerk. If you have any prescription queries please contact her.

Please note we do not take prescription requests over the telephone

Reception

All our staff have received professional training and their job is to keep both the doctors and the patients happy. They deal with enquiries from all directions, accept repeat prescriptions, answer the telephone and make appointments for you to see the doctor or nurse, often all at the same time! They have a difficult job, so please be patient. Our receptionists are there to help you; we do ask them sometimes to enquire from you the nature of your problems in order that you may be given the most appropriate help. Anything you tell them will be treated in absolute confidence. We do understand that you may only wish to divulge your concern to the doctor, and on such occasions a simple statement such as “it’s a personal matter” will put an end to further enquiries.

Claire Hawker – Female
Claire Hawker is our Reception Lead, if you need to discuss any reception issues please contact her.

Mrs Rosemary Drewitt – Female
Mrs Rosemary Drewitt is also a Health care Assistant and her HCA role will increase, so you may start to see her less on reception.

Lynnette Grimstead

Wendy Haimes

Secretaries

Mrs Janet Turner – Female
Janet Turner is our Secretarial/Admin Lead.

Zoe Shute – Female
Zoe Shute is also a secretary.

The secretaries are very important to the smooth running of the practice and deal with many referrals and queries daily. If you have a query regarding your referral please contact one of the secretaries.