Next month we will be changing the way you access appointments and advice from the surgeries – these changes will start from 4th December 2023.
Medical Queries:
The new online consultation system allows you to complete a short online form about your symptoms or concerns which will be triaged by one of our clinicians.
Of course, if you are unable to use the internet, our Reception Team will be on hand to fill the form in on your behalf. You will then receive a phone call, advice via text message or an appointment depending on the outcome.
Admin Queries:
The system also allows you to submit admin queries, such as requesting a sick (fit) note, test results, update on any referrals, or request a doctor’s letter.
The aim of this new system is designed to improve access and remove the frustration of busy phone lines at 8am.
Want to know more?
Please keep an eye on our social media page for updates over the next few weeks! A link will be provided via text or letter closer to the time to help inform patients.
If you want to know more about Accurx and the new system please see these links below:
Accurx | Patient Triage
Accurx | How it works?
What you will see:
