We are very keen to return to ‘usual service’ as soon as possible. We are committed to working safely within current NHS guidelines.
Nurse/HCA/phlebotomist appointments: We are now moving to some advance bookings ( blood tests, nurse appointments) and so we are asking patients to undertake lateral flow tests where possible, shortly before their face-to-face appointment. If the result is positive please do not attend the surgery and follow the further instructions that will be provided to you. You and your household/bubble must self isolate as per government guidelines. This is a further protective measure for staff and patients using the surgery. These are now available nationally to everyone: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests
Instructions for use here: COVID-19-self-test-instructions
Any consultation that can be done via telephone rather than face to face should still be undertaken via a phone consultation.
GP appointments: All requests for GP appointments are still currently being dealt with initially via a telephone consultation. These are available to book on-line or via reception (please ring do not come into the surgery) and can be booked in advance or on the day. If you and your GP decide that a face-to-face appointment is necesary they will arrange this with you. Again please where possible undertake a lateral flow test before attending the surgery.
As always, do not attend the surgery if:
- you have a temperature, new cough, loss of smell or taste
- you have been told to isolate by test and trace
- you or a household contact have tested positive for covid in the last 10 days
We are not currently using the patient self-check-in or blood pressure and weight machines.
Please be careful to maintain social distancing (keeping 2m apart from all others) at all times in the surgery building.
Only bring another person with you to the appointment if this is necessary.
Please wear a face mask ( a visor is NOT an appropriate alternative), unless you have a valid reason to not wear a mask: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
All of our clinicians will be wearing PPE (face masks, aprons etc ) for all face to face assessments.
Sterile specimen pots and medication order slips are available in the entrance foyer. Medication requests should ideally be made on-line but can be posted through out letterbox into a secure box. Do not enter the surgery to hand in a medication slip.
Specimens to be analysed SHOULD be given directly to reception, not left in the foyer.
It remains especially important for routine childhood vaccinations to continue to take place. Vaccination is a major source of protection against some important and dangerous childhood diseases. Please ring reception to book.
Cervical screening appointments are being prioritised – if you receive a reminder to book a smear test please now ring reception to book. If you think you are overdue and have not received a reminder please also contact reception.
Many routine appointments for long term conditions (e.g. heart disease, high blood pressure and diabetes) are being screened at the practice and prioritised. It is highly likely that your appointment will be delayed. Please only book your routine check-up and blood test when you receive your invitation from us to do so ( text or letter).
At the present time secondary care services are severely restricted so routine referrals for tests, appointments and operations can all be expected to be delayed unless felt to be urgent.
If you are concerned that your symptoms could relate to possible cancer, please do still make contact with us as these services are still operating. A useful resource is the website https://cancermatterswessex.nhs.uk/ and the poster “Be Cautious Cancer” which lists symptoms to be aware of. Please do not delay getting in touch if you have any concerns.