Lockdown latest 1/11/2020 from Dr Evans:
All pre-booked appointments will continue as planned.
For new bookings the system of triage described below will continue. Please note that we do have reduced capacity to offer all appointments currently due to cleaning between patients, and equally all services to which we refer have reduced capacity, so if you have a medical query that is very longstanding and not urgent we may advise you to talk to us again in a few months. We remain very keen to ensure that important problems are not missed so would encourage initial enquires via telephone appointment.
We are still open and offering a telephone appointment system where you will speak first to a Doctor who will assess your needs. Nurse appointments and blood test appointments can in certain circumstances be booked face to face, reception will advise if this is suitable for you. In the majority of cases we are only booking face to face appointments ON THE DAY or early the next day. The exception to this is immunizations, injections and smear tests which can be booked ahead.
Please do not attend the surgery for you face to face appointment if you have: fever, new cough, new alteration in taste/smell, or other concerns that you might be infectious.
It may be helpful to check the NHS app to check your symptoms and gain self-management advice before making an appointment.
You can book a telephone appointment by ringing the surgery 01761 412141, or by using our on-line system using the login and password generated by us: https://systmonline.tpp-uk.com or by using the NHS app.
We cannot guarantee the time that you will be called back. Please note that the call will usually come with “number withheld”.
We are being encouraged to manage consultations remotely – i.e via telephone or video call wherever this is possible and safe.
If you do require a face to face assessment we will advise you on whether this will be in the surgery or car park.
We are not currently using the patient self-check-in or blood pressure and weight machines.
Please be careful to maintain social distancing (keeping 2m apart from all others) at all times in the surgery building.
Only bring another person with you to the appointment if this is necessary.
If you have a face mask or face covering then we encourage you to wear it at the surgery.
All of our clinicians will be wearing PPE (face masks, gloves etc ) for all face to face assessments. Do not be alarmed.
Sterile specimen pots and medication order slips are available in the entrance foyer. Medication requests should ideally be made on-line but can be posted through out letterbox into a secure box. Do not enter the surgery to hand in a medication slip.
Specimens to be analysed SHOULD be given directly to reception, not left in the foyer.
It remains especially important for routine childhood vaccinations to continue to take place. Vaccination is a major source of protection against some important and dangerous childhood diseases. Please ring reception to book.
Cervical screening appointments are being prioritised – if you receive a reminder to book a smear test please now ring reception to book. If you think you are overdue and have not received a reminder please also contact reception.
Many routine appointments for long term conditions (e.g. heart disease, high blood pressure and diabetes) are being screened at the practice and prioritised. It is highly likely that your appointment will be delayed. Please only book your routine check-up and blood test when you receive your invitation from us to do so ( text or letter).
At the present time secondary care services are severely restricted so routine referrals for tests, appointments and operations can all be expected to be delayed unless felt to be urgent.
If you are concerned that your symptoms could relate to possible cancer, please do still make contact with us as these services are still operating. A useful resource is the website https://cancermatterswessex.nhs.uk/ and the poster “Be Cautious Cancer” which lists symptoms to be aware of. Please do not delay getting in touch if you have any concerns.