Somerton House Surgery - How to make an appointment to see your doctor or nurse at the surgery

Somerton House Surgery
79A North Road
Midsomer Norton
Bath, BA3 2QE
Tel: 01761 412141

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Appointments

Home Visits

Telephone Advice

Access the online appointment system

Appointments

Most surgeries are by appointment, morning and evening. You can make an appointment at the surgery by telephone (01761-412141), during the surgery opening hours shown. Please help us by telephoning as early as possible and being flexible with your appointment time.

If you have 2 or 3 problems to discuss, please ask for a 20 minute appointment. Always make a separate appointment for each member of the family. We try to work to time – please be patient if we are delayed.

You are welcome to see any of the doctors, not just the one with whom you are registered. We prefer you, however, to get to know one of us as this helps us to give you better continuity of care. If the problem is urgent and your own doctor is unavailable because he or she is fully booked or away on a course or holiday, the receptionist will arrange the earliest convenient appointment with the doctor of your choice.

Several appointments are saved each evening for emergencies. Please only ask for these if your problem is really MEDICALLY URGENT and cannot wait for Open Surgery next morning.

Why is my doctor always running late?

Open Surgery is for any ONE problem. If you have a list of several problems please book a routine longer appointment.

IF YOU CANNOT KEEP YOUR APPOINTMENT, PLEASE LET US KNOW SO IT CAN BE USED FOR ANOTHER PATIENT

Home Visits

home_visits If you are too ill to attend the surgery and need a home visit, PLEASE TELEPHONE BETWEEN 9.00am–10.30am if possible.

You may be asked by one of our trained receptionists for some information about your problem. This will be treated as confidential and allows the doctor to judge the urgency of the call. It helps the doctor to help you if he can examine you in a quiet room with radio and television turned off. The doctor may want to wash his hands after examining you; it is helpful if a clean towel is provided.

Please try to come to the surgery whenever possible. The doctors can examine and treat you more effectively there than at your home; also you are likely to be seen more quickly.

Telephone Advice

All of our doctors are happy to talk to you on the telephone. It is helpful if you call between 11.30am – 12.00am.

The results of tests you may have had can be given over the phone anytime during the day but preferably in the afternoon when the telephone is less busy.

If you wish, however, to discuss the results with the doctor, please ring between the above times. (Please note that results can ONLY be given to the patient – or to parents of children under 16.) Please allow at least 1 week for the results to return to the practice

Further Information

Patient Group

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services